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ORDERS & REFUNDS

Cancellation & Refund Policy

Last updated: November 2, 2026

1. How an order starts

Clicking an order button opens WhatsApp with a prefilled message; it does not place an order. An order begins only after you send your request and we confirm the agreed package, deliverables, price, payment arrangements, and expected timeline in writing.

2. Cancel before work begins

You can cancel a confirmed order at no charge any time before we start work. Message us on WhatsApp at +91 92169 24521 or email socialmediagrowthonline1@gmail.com. We will confirm the cancellation in writing. If you already paid, we will arrange a full refund.

3. If work has started

Once we have notified you in writing that work has begun, you cannot cancel the order under this policy. However, if you paid and do not receive the deliverable agreed for your order, you are eligible for a full refund. Contact us with your order details so we can review the delivery and arrange the refund.

A deliverable is considered received when it has been sent to the email address or WhatsApp account you provided, or otherwise made available to you using the delivery method agreed in writing.

4. How to request a refund

  1. Contact us at socialmediagrowthonline1@gmail.com or on WhatsApp.
  2. Include the name or phone number used for your order, the package, and any payment reference you have.
  3. We will confirm the outcome and, where a refund is due, coordinate the refund using the original payment method where practical.

Refund processing time may depend on the payment provider or bank. We will let you know if we need additional information to locate the payment.

5. Your legal rights

This policy does not take away any cancellation, refund, or consumer rights that cannot legally be excluded or restricted. If applicable law gives you a stronger right, that legal right applies.

6. Questions

Contact Himanshu / SocialRise at socialmediagrowthonline1@gmail.com or +91 92169 24521.